Shipping Policy

Thank you for shopping with Summit Pole. We aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

During holidays, promotions, or periods of high demand, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times after shipment are:

• Canada: 5–12 business days

• United States: 5–12 business days

• International: 7–20 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, or other circumstances outside our control.

Shipping Rates

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information when available. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Lost, Delayed, or Stolen Packages

Summit Pole is not responsible for delays caused by shipping carriers or customs authorities.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbours, your building management, and the shipping carrier. If the package remains missing, contact us and we will do our best to assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number and clear photographs of the product and packaging so we can review the issue.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Summit Pole is not responsible for delays caused by customs processing.

Returned or Refused Packages

If a package is returned because of an incorrect address, failed delivery attempts, unpaid customs fees, or refusal by the recipient, the customer may be responsible for additional shipping costs. Original shipping charges are non-refundable unless the return resulted from an error by Summit Pole.

Contact Us

If you have questions about your shipment, please contact us through the contact information provided on SummitPole.com. Include your full name and order number so we can assist you promptly.